FAQ

If you haven't received an order confirmation, one or more things may have caused it:

- Your order has not been approved and therefore not processed. Until your order has been approved and processed you will not receive a confirmation of the purchase.

- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.

- The e-mail addess provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing an order confirmation, you are welcome to contact us here.

Unfortunately, it’s not possible to undo or change your order after it’s placed.

If you wish to cancel your order – use your right of cancellation.

You can see our estimated delivery in the paragraph shipping.

When your order has been shipped from our warehouse, you receive an e-mail with a tracking link. If you haven't received an e-mail, please check your junk filter and whether you provided the correct e-mail address.

If you have questions, please contact our customer service here – remember to have your order number or invoice number ready so we can help you as fast as possible.

If you experience any issues with your delivery you can always contact our customer service here. Please include information about your order number (XXXX-US) or invoice number, so we can help you as fast as possible.

If you need to report a problem with a product, please do so by using our product claim form. Find the claim form here.

If you have any questions or need assistance in regards to your claim, please contact our customer service here.

Please fill out the the return slip from your order and add it to the package you wish to return. You decide which shipment you wish to use, but we recommend using a secure packaging with tracking.

Please note – we are not able to pick up your return package in parcel shops, and it cannot be sent COD or without distribution.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please be aware that some couriers charge a fine if the package is not picked up.

You can read our cancellation and return policy here.

When your return is received at the warehouse, the return process will begin. We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned. As soon as the return process is finished you will receive a credit note on email and a refund to the same payment method you used for the purchase.

Orders with delivery address in the United States can only be purchased on fermliving.us

You can find our full assortment in the US webshop, but it is unfortunately not all products that are in stock and available for purchase. If you like a specific product, you’re more than welcome to sign up at “Notify me” and we’ll do our best to get the product in stock. If the product will be in stock, you will receive an email. Unfortunately, we cannot guarantee that all products will become available for the United States.

You can always contact us here and we will do our best to get back to you within 48 hours. Our customer service is located in Denmark, Europe (CET) so please be aware of different time zones.

Our warehouse is located in Wisconsin. The address is:

Leman c/o Ferm Living
1860 Renaissance Blvd
Sturtevant, WI, US
53177-1743

You can purchase wallpaper samples of most of our wallpaper designs in A4 size, allowing you to experience the precise expression that each wallpaper will make on the intended setting in your home.

Explore our wallpaper samples here.

You can purchase fabric samples of most of the textiles we offer. This can give a better feel for color and structure, and thus be helpful in a decision-making process.

Explore our fabric samples here.

Klarna Flexible Payments

Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule, but you can make early payments anytime you wish.

Pay in 30 days

Pi4

Financing

For further information or help from Klarna customer service, please click here.

Klarna Data policy can be found here, and Klarna Terms and Conditions here.

Follow Ferm Livings return instructions and then let Klarna know which items you have returned by reporting a return in the app.

1. Go to 
2. Select the purchase, or the items, you wish to return
3. Tap Report return

To get more information from Klarna - click here.