Private persons have the right to withdrawal within 30 days without stating reasons.

The withdrawal deadline shall be 30 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (30 days for goods on sale).

If you have ordered more items in one order and we are not able to deliver the goods at the same time, the right of withdrawal runs from the time where you or another person of your choosing has the last goods in physical possession.

If the deadline expires on a national holiday, June 5, Saturday, Christmas Eve, or New Year's Day, the deadline is extended to the following business day.

How to make use of your right of withdrawal
You can withdraw your order by notifying us here.

To withdraw your order, please select “Private” and choose “I would like to return my order”. Once submitted, you will receive an email confirmation of your withdrawal request.

You can also notify us of your return via our return portal here.
You will receive a confirmation by email.

Partial withdrawal
As a rule, the right of withdrawal only applies if the entire purchase is returned.

However, we offer the possibility for you to return you purchase partially, i.e. if you bought a Shell Pot and a Plant Box and you wish to keep the Shell Pot but return the Plant Box.

The procedure and terms are the same as when you cancel the entire order. However, in the case of partial cancellation, the freight charges will not be refunded.

You cannot use your right of withdrawal by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.

If you do this, we will immediately acknowledge the reception of your withdrawal via e-mail.

The deadline for withdrawal is kept if you notice us of the withdrawal before the time limit expires.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer.

Please include and fill out the return form included in your order.

You must ship the goods to:

Ferm Living Inc.
c/o Leman
1860 Renaissance Blvd
Sturtevant, WI 53177
USA

without unnecessary delay and at the latest 30 days after you notice us of your withdrawal. The time deadline is kept if you return the goods before the expiry of the 30 days.

The goods cannot be sent COD or without distribution.

If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.

The return costs in US until 10 kg are expected to be no more than 30 USD if the goods are sent as a package. See more at UPS, Fedex or US Postal service.

Return of furniture or larger items
Some goods cannot – due to their size – be sent by regular mail and will instead have to be returned via a special carrier. This goes for the most furniture such as shelving systems, desks, tables, side tables, chairs, sofas, daybeds, etc.

The return cost depends on the goods' weight and volume, as well as the distance. Typically, there is a fixed price per kilometre. Please note that there may be a difference in price according to the chosen carrier. You can get offers on the price for returning your goods by contacting a carrier.

When you use the right of cancellation for the entire purchase, we refund all payments from you, including any standard freight charges (no return costs). However, if you choose a more expensive form of delivery than our standard delivery, we will not refund any additional costs associated with the more expensive form of delivery.

By partial cancellation, we don’t refund the freight charges.

We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned, or you have presented documentation confirming that you have returned the items before we have received them.

We can withhold the reimbursement until we have received the refunded items or you have sent documentation proving the return of the products.

We will complete such compensation via the same means of payment as you used for the original transaction (including gift cards). In any case, you will not be charged any fees as a consequence of the reimbursement.

Trying the goods and packaging
You are only liable for any decrease in the good's value caused by handling beyond what is necessary to determine its nature, characteristics, and functionality. You may examine the goods the same way as you would in a physical store, but you may not use it, e.g., by removing tags or stickers. If you have used the item in a way that would not be permitted in a physical store, resulting in us being unable to resell it or only resell it at a reduced price, the depreciation will be deducted from your refund. If the item has no resale value, no refund will be issued.

Items must be returned in their original packaging unless they are defective. Failure to do so may result in a deduction from your refund due to depreciation.

Additionally, please ensure that the item is securely packaged when returning it. You are responsible for the package until we receive it. We recommend keeping the shipping receipt and tracking number, if available.

You can make your claim within 24 months from time of delivery by contacting us via our contact form or by phone at +45 70 22 75 23. You must, however, always make your claim within "reasonable time" upon discovering the defect. We recommend that you file your complaint as soon as possible and within 2 months after noticing the defect.

If you need to report a problem with a product, you can do so here by using our product claim form. The product(s) in question must have been purchased in the official Ferm Living webshop. If the product(s) was purchased at one of our retailers, please contact the point of purchase directly.

Please register your claim using our claim form and we will get back to you as soon as possible. If the claim is accepted, we will offer you a refund or a replacement. If the claim is not valid, you are welcome to make a return. Remember that the goods must always be returned in the original packaging. The return cost is covered by you.