We want to make it easy for our customers to buy better products and keep them in use for longer. Our designs should live for many years – timeless, enduring and passed on. For this to happen, the quality of our products must be exceptionally high, and they must arrive at their destination in good condition.
We inspect our products through a comprehensive quality control system to ensure they live up to our quality standards. In addition, our suppliers consistently perform on-site quality control inspections, while we routinely visit manufacturing locations to conduct our own quality control checks.
Our claim rate is less than 1%. We're working hard to reduce this even more.